Brace problem.

For now we’re having a little problem with hubby’s braces. It needs to be adjusted. He got his braces when he was working in Riyadh and got dental discounts for it since he’s an employee of the hospital. He was given 50% discount plus free consultation and adjustments. But since he’s been here for three months now, his braces were not properly adjusted and when I consulted a dentist, she suggest to removed the braces and replaced it with a new set since as policy they are not allowed to touched braces that were from other dentist. Do you think it’s reasonable?